The Mutual Bank is here to help its members who are concerned they may have been affected by the Optus data breach.
Optus is the nation’s second largest telecoms company which is currently investigating the possible unauthorised access of current and former customers’ personal information following a cyberattack. This includes customers’ name, date of birth, phone number and email address.
Also, Optus has advised that for some customers, identity document numbers such as driver’s licence or passport numbers may also have been compromised.
Members can visit the Australian Cyber Security Centre and use the “Have You Been Hacked?” website application to learn more about what to do if you think you have been a victim of a cybercrime.
We ask members to stay informed regarding the Optus data breach from reputable sources such as the Optus Media Centre, the Australian Competition and Consumer Commission (ACCC) and Scamwatch.
Only contact Optus directly through the My Optus App or phone 133 937 – do not click on any links sent through email or via SMS or email.
Members who have concerns about identity takeover are advised to contact IDCARE Australia and complete an online form or call 1800 595 160 for advice and assistance.
IDCARE is Australia and New Zealand’s national identity and cyber support service. It has a fact sheet on the Optus data breach which you can view here.
The Mutual Bank advises members who are concerned they may be affected by the Optus data breach to:
• Change passwords on internet banking logins and consider activating biometric identification on your mobile device for banking.
• Contact us on 1300 688 825 if you detect any unusual account activity and monitor statements for any unauthorised transactions.
• Consider adding additional security, including changing passwords and activating two-factor authorisation to email and social accounts.
• Be alert to any unexpected or unsolicited emails, text messages or phone calls from people requesting personal or account information, including access to devices.
• DO NOT respond to any requests until you have made your own enquiries with the organisation they claim to be from.
• We may contact members from time to time, however we will never ask for sensitive or financial information over the phone. If you receive a call from The Mutual Bank and have any doubts about the call, please hang up and contact us on 1300 688 825 – the number which can be found on your statements and our website.
• More information about how to protect yourself is available on the Office of the Australian Information Commissioner (OAIC) website.
Please call us on 1300 688 825 if you need assistance.
