The Mutual App allows members who are registered for Internet Banking to access their banking from the convenience of their smart phone. 

The Mutual App has a modern new look allowing members to access the most popular products and services:

Additional security features for members include:

  • Use a biometric login, pattern or PIN
  • Change your Internet Banking password
  • Reset your Mutual Visa Card PIN
  • Temporarily lock your Mutual Visa Card 


If you have automatic updates set up on your device your existing Mutual App will automatically upgrade, otherwise you will need to update via the App Store or Google Play Store - see links above.

To login to the Mutual App you will need to use your Internet Banking User ID and password. If you do not have an Internet Banking User ID and password, please contact Member Services at or phone 1300 688 825 for assistance.

Important: Please remember to never share your password or PIN details with anyone. We will never call, email or SMS you to ask for your personal information such as your User ID or password. If you receive any suspicious communications, do not respond or click on any hyperlink or attachment as it could be an attempt to obtain your personal information or to fraudulently access your account. Visit our website for more safety and security tips.

Important Information

The Mutual App is provided by Maitland Mutual Limited trading as The Mutual Bank, ABN 94 087 651 983, AFSL/Australian credit licence 238139. The information contained is general in nature as it has been prepared without considering your objectives, financial situation or needs. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide and Credit Guide, as available from any Branch of The Mutual Bank or on our website, before deciding to acquire a financial product or service.

We collect statistical information on how you utilise the application to perform statistical analysis of aggregate user behaviour. You consent to this by installing the Mutual App.