We've partnered with Cover-More, through CGU Insurance, to help you access travel insurance.
If you are diagnosed with COVID-19 whilst travelling, we have benefits available on our domestic and international policies including cover for overseas medical costs.
Common scenarios for COVID-19 cover will be automatically included when taking out travel insurance with Cover-More. The level of benefits included will depend on the coverage and the type of policy you decide to purchase.
COVID-19 benefits may include:
To discuss an existing policy, call 1300 889 137 or email CGU_travelinsurance@covermore.com
If you need urgent help, you can call Cover-More 24/7
From overseas: (02) 8907 5221
From Australia: 1300 889 137
It’s simple and easy to make a claim. Call Cover-More to get started or lodge a claim online.
From Australia: 1300 889 137
From overseas: (02) 8907 5221
Dip your toe before you dive in by finding out everything you need to know before you go.
Visit smartraveller.gov.au for the latest travel advice from the Australian Government.
If you need urgent help, you can call Cover-More 24/7.
From Australia
Call 1300 889 137
Depending on your needs, Cover-More can help if:
From overseas
Cover-More also have numbers you can call from outside Australia. If you're in:
When you call, have your Cover-More Travel Insurance policy number handy and a phone number Cover-More can call you back on.
Lodging a claim
Claim online now through Cover-More’s easy, 5-step process:
You can save and return to an incomplete claim for up to 28 days.
Once you've lodged your claim, Cover-More will update you on how it's progressing within 10 working days.
Following up an existing claim
Cover-More understand that as a result of your incident, you might already be out of pocket. That's why Cover-More try to process claims as quickly as possible.
You'll hear from Cover-More within 10 working days from the time they receive your claim.
To check your claim's progress, log into Cover-More’s online claims centre or contact them directly for more details.
View Product Disclosure Statement (PDS) and Financial Services Guide (FSG)
View Target Market Determination
View CGU Insurance's Financial Services Guide
1 Medical cover will not exceed 12 months from onset. Medical evacuation cover subject to claim approval.
2 Conditions and limits apply to COVID-19 cancellation cover. Cancellation cover applies to the International and Domestic Comprehensive policies. See the Combined FSG/PDS for more information.
3 Cover is for reasonable Additional accommodation expenses (room rate only) and Additional transport expenses. Conditions apply to COVID-19 additional expense cover. See the Combined FSG/PDS for more information.
CGU Travel Insurance is issued by Zurich Australian Insurance Limited (ABN 13 000 296 640, AFSL 232507) (ZAIL). Cover-More Insurance Services Pty Ltd (ABN 95 003 114 145, AFSL 241713) acts under a binder authority from ZAIL. Cover-More will administer the policies and arrange for the issue of insurance on behalf of ZAIL. Cover-More has authorised Insurance Australia Limited (ABN 11 000 016 722; AFSL 227681) under the CGU brand to distribute the product. Maitland Mutual Limited trading as The Mutual Bank (ABN 94 087 651 983 AFSL 238139) distributes the product under a contract with CGU. Limits, sub-limits, exclusions, terms and conditions (including eligibility criteria) apply.
Any advice is general advice only and does not take into account your individual objectives, financial situation or needs (“your personal circumstances”). Before using this advice to decide whether to purchase Cover-More Travel Insurance, you should consider your personal circumstances, the Combined Financial Services Guide (FSG) and Product Disclosure Statement (PDS) and Target Market Determination available. If you decide to purchase Cover-More Travel Insurance from The Mutual Bank, we receive a commission. For more information, please refer to our Financial Services Guide
