PayID

You can set up and manage a PayID on your account using the Mutual App. Just log in, select Pay on the welcome page then select Manage PayIDs. From there follow the prompts to set up or manage your PayID.

To set up or manage a PayID on your account using Internet Banking. Just log into Internet Banking, then hover over My Preferences and select Manage PayID. Follow the prompts on the page to complete setting up or managing your PayID.

You can only use your mobile phone number or email address or business ABN as recorded in your membership record at The Mutual Bank. You must apply to us to have an ABN registered as your business account PayID.

To send payments to someone using a PayID, they will need to provide you with the details of their PayID e.g. mobile phone number, email address or for businesses, an ABN number.

Using the Mutual App, log in, select Pay then Pay Anyone. In the top right corner select New and select the format of their PayID. This will be either an account, phone number, email address, ABN or Organisation ID. Enter their PayID details and their PayID name will appear for you to check and validate the payee. If the PayID name is the payee you wish to send funds to, then you can then continue to authorise the payment as usual which will be sent immediately using Osko.

Using Internet Banking, login and hover over Payments in the top menu bar. Select Transfer Money which will take you to a new page. Select the account to transfer from using the drop down menu. Select New Personal Payee then select the transfer method – Financial Account, Email Address, Phone Number, ABN or Organisation ID. Once you have entered their details, the PayID Name will appear for you to check and validate the payee. If this payee you wish to transfer the funds to, continue to authorise the transfer as usual which will be sent immediately using Osko. You can also save a nickname for this payee for future use.