Member Service Officer - Mayfield
We are looking for a passionate and motivated Member Service Officer to work in our Mayfield branch.
- Full time - permanent opportunity.
- Supportive team environment.
- Bring your customer service experience to banking.
About us
Member owned and local since 1888 and with 7 locally based branches, the Mutual Bank remains focused on meeting the needs of our members. Our branch-based teams are genuinely passionate about supporting our members in the communities we serve.
There has never been a better time to join The Mutual Bank. You will be a part of an industry and organisation undergoing exciting and innovative change. We are committed to growing and developing our teams so they reach their full potential.
About the role
As a Member Service Officer, you will deliver excellent customer service to members and internal customers of The Mutual Bank.
Responsibilities will include:
- Accurately process member cash transactions (teller duties) and satisfy member enquiries.
- Suggest suitable solutions to meet member's banking needs.
- Ensure member accounts, products and services are set up accurately.
- Develop relationships with key stakeholders, internally and externally.
- Assist members with enquiries over the phone.
About you
You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:
- Excellent customer service skills applying a personalised caring approach.
- Genuine passion for working in a team environment.
- Experience following policy and procedures.
- Attention to detail skills ensuring transactions are accurately completed.
- Ability to juggle competing priorities.
- Demonstrated computer skills in Microsoft Word and Microsoft Outlook.
- Experience in banking industry (desirable).
- Completed Tier 2 certificate (or willing to complete).
Full time position hours and days are Monday to Friday, 8:45am to 5:15pm and two Saturday shifts a month, 8:45am to 12:15pm.
We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care.
The Benefits
The Mutual Bank celebrates a great team culture with a focus on career development and supporting the local community. Your career will benefit from a holistic approach towards health and wellbeing including a commitment to work/life balance, Employee Assistance Program and a Corporate Wellbeing program.
How to apply
If you are excited about this opportunity, we encourage you to submit your application as soon as practicable for consideration. We will be screening candidates progressively.
Applications will close 18 December 2023, or sooner if the position is filled.
If you would like to learn more about these opportunities before you apply, please contact recruitment@themutual.com.au or phone Heather Pithers on 1300 688 825.
Applicants must be willing to undergo NSW Police Check.
