Member Service Officer - Dungog

We are looking for a passionate and motivated Member Service Officer to work in our Dungog branch.

  • Full time – permanent opportunity.
  • Supportive team environment.
  • Bring your customer service experience to banking.


About us

Member owned and local since 1888 and with 7 locally based branches, the Mutual Bank remains focused on meeting the needs of our members. Our branch-based teams are genuinely passionate about supporting our members in the communities we serve.

There has never been a better time to join The Mutual Bank. You will be a part of an industry and organisation undergoing exciting and innovative change. We are committed to growing and developing our teams so they reach their full potential.

About the role

As a Member Service Officer, you will deliver excellent customer service to members and internal customers of The Mutual Bank.

Responsibilities will include:

  • Accurately process member cash transactions (teller duties) and satisfy member enquiries.
  • Suggest suitable solutions to meet member's banking needs.
  • Ensure member accounts, products and services are set up accurately.
  • Develop relationships with key stakeholders, internally and externally.
  • Assist members with enquiries over the phone.


About you

You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:

  • Excellent customer service skills applying a personalised caring approach.
  • Genuine passion for working in a team environment.
  • Experience following policy and procedures.
  • Attention to detail skills ensuring transactions are accurately completed.
  • Ability to juggle competing priorities.
  • Demonstrated computer skills in Microsoft Word and Microsoft Outlook.
  • Experience in banking industry (desirable).
  • Completed Tier 2 certificate (or willing to complete).

Full time position hours and days are Monday to Friday, 8:45am to 5:15pm and two Saturday shifts a month, 8:45am to 12:15pm.

We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care.

The benefits

The Mutual Bank celebrates a great team culture with a focus on career development and supporting the local community. Your career will benefit from a holistic approach towards health and wellbeing including a commitment to work/life balance, Employee Assistance Program and a Corporate Wellbeing program.

How to apply

If you are excited about this opportunity, we encourage you to submit your application as soon as practicable for consideration. We will be screening candidates progressively.

Applications will close 18 December 2023, or sooner if the position is filled.

If you would like to learn more about these opportunities before you apply, please contact recruitment@themutual.com.au or phone Heather Pithers on 1300 688 825.

Applicants must be willing to undergo NSW Police Check.

Member Service Officer - Mayfield

We are looking for a passionate and motivated Member Service Officer to work in our Mayfield branch.

  • Full time - permanent opportunity. 
  • Supportive team environment. 
  • Bring your customer service experience to banking. 


About us

Member owned and local since 1888 and with 7 locally based branches, the Mutual Bank remains focused on meeting the needs of our members. Our branch-based teams are genuinely passionate about supporting our members in the communities we serve.

There has never been a better time to join The Mutual Bank. You will be a part of an industry and organisation undergoing exciting and innovative change. We are committed to growing and developing our teams so they reach their full potential.

About the role

As a Member Service Officer, you will deliver excellent customer service to members and internal customers of The Mutual Bank.

Responsibilities will include:

  • Accurately process member cash transactions (teller duties) and satisfy member enquiries.
  • Suggest suitable solutions to meet member's banking needs.
  • Ensure member accounts, products and services are set up accurately.
  • Develop relationships with key stakeholders, internally and externally.
  • Assist members with enquiries over the phone.


About you

You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:

  • Excellent customer service skills applying a personalised caring approach.
  • Genuine passion for working in a team environment.
  • Experience following policy and procedures.
  • Attention to detail skills ensuring transactions are accurately completed.
  • Ability to juggle competing priorities.
  • Demonstrated computer skills in Microsoft Word and Microsoft Outlook.
  • Experience in banking industry (desirable).
  • Completed Tier 2 certificate (or willing to complete).

Full time position hours and days are Monday to Friday, 8:45am to 5:15pm and two Saturday shifts a month, 8:45am to 12:15pm.

We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care.

The Benefits

The Mutual Bank celebrates a great team culture with a focus on career development and supporting the local community. Your career will benefit from a holistic approach towards health and wellbeing including a commitment to work/life balance, Employee Assistance Program and a Corporate Wellbeing program.

How to apply

If you are excited about this opportunity, we encourage you to submit your application as soon as practicable for consideration. We will be screening candidates progressively.

Applications will close 18 December 2023, or sooner if the position is filled.

If you would like to learn more about these opportunities before you apply, please contact recruitment@themutual.com.au or phone Heather Pithers on 1300 688 825.

Applicants must be willing to undergo NSW Police Check.

Member Service Officer - Contact Centre

We are looking for a passionate and motivated Member Service Officer to work in our Contact Centre at East Maitland.

  • Full time with a focus on growth and development. 
  • Modern Head Office Location. 
  • Supportive team environment with a passion for customer service. 


About us

There has never been a better time to work at The Mutual Bank. We are continuing to grow and develop our team as we pursue continuous improvements with the products and services on offer to our members.

We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care. Your career will benefit from a culture that provides work/life balance, learning and development, and community engagement opportunities.

About the role

An exciting opportunity to join our Member Service team in the Contact Centre at our Head Office, delivering excellent customer service to the members of The Mutual Bank over the phone.

Some key responsibilities will include:

  • Assisting members with enquiries over the phone through our contact centre platform.
  • Accurately process member transactions and satisfy member enquiries.
  • Developing suitable solutions to meet member's banking needs.
  • Ensuring member accounts, products and services are set up accurately and in a timely and efficient manner.
  • Developing relationships with key stakeholders, internally and externally.


About you

You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:

  • Excellent customer service skills applying a personalised caring approach.
  • Genuine passion for working in a team environment.
  • Experience following policy and procedures.
  • Attention to detail skills ensuring transactions are accurately completed.
  • Ability to juggle competing priorities.
  • Demonstrated computer skills in Microsoft Word and Microsoft Outlook.
  • Experience in banking industry (desirable).
  • Completed Tier 2 certificate (or willing to complete).

Workdays and hours of this position are Monday to Friday 8:45am to 5:15pm, and minimum one Saturday shift a month, 8:45am to 12:15pm.

Previous experience in a customer service role will be highly regarded.

Your career will benefit from a culture that provides support, understands the necessity for a work/life balance and takes pride in its heritage.

The benefits

  • A great teamwork culture with a focus on career development and supporting the local community.
  • Being a part of an industry and organisation undergoing exciting and innovative change and growth.
  • Health and wellbeing initiatives including our Employee Assistance Program, and a health and wellbeing program.


How to apply

If you are excited to join our team, we encourage you to submit your application as soon as practicable. Applications close 18 December 2023 however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP.

For further information about this opportunity please contact Heather Pithers, Retail Operations Manager on 1300 688 825.

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