Full Time

About us

Member owned and local since 1888, The Mutual Bank remains focused on meeting the needs of our members through providing products and services that allow our members choice on how to bank with us, ensuring we have a balance of traditional and innovative options. In an everchanging industry we see this as The Mutual Bank’s point of difference. 

Risk management is a fundamental part of our corporate governance framework and is an increased focus for all banks due to the complexity of the financial services risk landscape.  The Mutual Bank is committed to proactive management of key risks through excellence in governance, compliance and accountability practices. 

 

The Role

As a key member of the Executive team, reporting to the CEO and the Board Risk Committee, the Chief Risk Officer (CRO) is accountable for the leadership, management and performance of the Risk and Compliance functions for The Mutual Bank. The role will play a pivotal role in shaping our risk management strategy and driving a positive organisational risk culture through collaboration to instil risk awareness across the business.

You will work constructively with the Executive Team and the Board to ensure that strategic and operational risks are effectively identified, assessed, mitigated and monitored and that risk management activities are performed in line with prudential requirements and industry best practice.  Your insights will drive informed decision-making ensuring that strategic and business activities are conducted in line with the Board’s approved risk appetite.

The CRO will lead the implementation and continuous improvement of the Risk Management Framework and Strategy whilst embedding the Three Lines of Defence. 

 

About You

  • Degree qualifications in Law, Accounting, Finance, Risk Management, Business or related discipline. 
  • Significant experience in the Customer Owned Banking Sector, including leading a transformation of a Risk and Compliance function to be in line with industry best practice.
  • A comprehensive understanding and demonstrated experience in the management of credit, liquidity, non-traded market and operational risk (including technology and data).
  • Strategic vision, with an ability to see beyond the horizon to anticipate risks and opportunities.
  • Analytical acumen with a strong ability to dissect complex data and derive actionable insights.
  • Contemporary experience in defining and driving a strong and positive risk and compliance culture within the finance sector.
  • Demonstrated experience in leading a team at a senior management level.
  • Demonstrated experience of leading and managing risk and compliance projects.
  • Substantial experience and knowledge of relevant Prudential Standards and legislation. 
  • Excellent interpersonal skills and an ability to develop productive relationships at all levels of the business, including negotiation, problem solving, and conflict resolution. 
  • Strong written and verbal communication skills, including a depth of experience in presenting to Boards and senior management.

 

How to Apply

If this opportunity sounds interesting, we encourage you to submit your application as soon as practicable. Applications close on 2 June 2024, however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. 

Applicants must be willing to undergo relevant background checks.

For further information about this opportunity please contact Sarah Hodge, People and Culture Manager on 0458 959 996.

East Maitland, Newcastle, Maitland & Hunter NSW

Full Time

About us

Member owned in the Hunter Region since 1888, so much has changed about our organisation over the years, but our focus on helping our members achieve their home lending goals remains the same.  The Mutual Bank is committed to achieving our vision to be the bank of choice in the Hunter, with a healthy growth strategy in place, we are on track to achieve this vision. 

At the end of financial year 2023, The Mutual Bank saw a 15% increase in loan advancements and 6.3% increase in total funding of loans.  We were also awarded Mozo’s Expert Choice Award for our Low-Cost Home Loans.   To support further growth in this area, a newly created role, Head of Credit and Lending Operations has been introduced to our Senior Leadership Team.

 

The Role

Reporting to the Chief Operations Officer, this role will be responsible for leading the credit and lending operations function, from the assessment and approval of commercial and consumer loans through to the funding and settlement of the loans.  Driving lending policy compliance as well as effectively managing the loans processing function with a focus on, service delivery, accuracy and customer service is a key component of the role. 

In addition to this, you will be responsible for managing a team of professionals, optimising processes, and implementing strategies to enhance productivity, drive revenue and growth, whilst enhancing customer experience. 

 

About You

The ideal candidate will demonstrate:

  • Certificate IV in Credit Management, or tertiary qualification in Business or a related field.
  • 5 years working in a senior lending role.
  • Demonstrated credit analyst experience including commercial lending.
  • Contemporary knowledge and understanding of the legislative and regulatory requirements of authorised deposit-taking institutions (ADIs). 
  • Experience in managing a team with the ability to lead, coach, develop and support team members to achieve work goals. 
  • Excellent analytical skills with the ability to analyse credit and lending data to produce reports.
  • Demonstrated experience in leading and/or acting as a subject matter expert on strategic projects, including transformation and change initiatives.


If you are a strategic thinker with a passion for driving operational excellence and maximising business outcomes in the credit and lending space, we want to hear from you! 

 

Benefits of joining our team include: 

  • Flexible working arrangements.
  • Employee Corporate Wellbeing benefit of $250 per year to provide you with the opportunity to join a fitness/wellness program.
  • Making sure you are supported when life presents challenges with our Employee Assistance Program.
  • A great teamwork culture with a focus on career development and supporting the local community.
  • Being a part of an industry and organisation undergoing exciting and innovative change and progress.
  • Celebrating regular individual and team achievements throughout the year.

 

Apply Now

Applications close 26 April 2024, however, we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. 

As an employer who embraces Diversity, Equity and Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

Applicants will be required to participate in relevant background checks.

Full Time

About us

There has never been a better time to work at The Mutual Bank. We are continuing to grow and develop our team as we pursue continuous improvements with the products and services on offer to our members. 

We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care. Your career will benefit from a culture that provides work/life balance, learning and development, and community engagement opportunities.

 

Benefits of Joining Our Team Include: 

  • A great teamwork culture with a focus on career development and supporting the local community
  • Being a part of an industry and organisation undergoing exciting and innovative change and growth
  • Health and wellbeing initiatives including our Employee Assistance Program and Corporate Fitness reimbursements

 

The Role

As a Lending Services Officer, you will play a key role in delivering exceptional internal and external service, assisting with all loan processing related tasks from loan input and verification, through to Mortgage preparation, funding and after care. We are transforming how we do things within the Team by leveraging our digital platforms and our energised team is seeking another Team Member to strengthen our numbers.

Your Responsibilities will include:

  • Assist in processing of loan applications, contracts, and associated procedures
  • Accurate data entry input
  • Assist Lenders by completing post approval loan-related tasks ranging from checking loan documents to verification, right through to settlement and ongoing customer relations
  • Provide instructions to our legal team for the preparation of Mortgage documents
  • Manage electronic loan settlements via PEXA
  • Liaise with Mortgage Brokers, Solicitors, Valuers and other external stakeholders 
  • Provide a timely response to requests from both internal and external stakeholders

 

About You

You will have a high level of attention to detail and the ability to work in a team environment, along with the following criteria:

  • Minimum 1 Year experience in the Finance Industry or similar
  • Highly developed and effective communicator
  • Ability to work both as part of a team and autonomously
  • Well-developed computer and writing skills
  • The ability to prioritise work in a fast-paced environment
  • A very high level of attention to detail
  • Basic to intermediate level Microsoft Office Suite skills

The following will be highly regarded but are not essential:

  • Previous exposure to lending, loan processing and/or perfection of documentation  
  • Intermediate to advanced Microsoft Office Suite skills
  • Existing Tier 2 qualification

 

The Opportunity

This is a full-time position primarily based at our Head Office in East Maitland. The core hours and days are Monday to Friday, 8:45am to 5:15pm with flexibility able to be negotiated.

This opportunity is ideal for someone looking to build upon their career in the Banking and Finance industry. 

You will be provided with both initial and ongoing training to ensure that you are well equipped to deal with the new challenges presented by this role.

 

How to Apply

If you are excited to join our team, we encourage you to submit your application as soon as practicable. Applications close 31 May 2024 however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. 

If you would like to learn more about these opportunities before you apply, please contact David Woolacott, Lending Services Team Leader on 1300 688 825.

Applicants must be willing to undergo NSW Police Check.​

East Maitland, Newcastle, Maitland & Hunter NSW

Full Time

About us

Founded in 1888 by a group of passionate Maitland locals, The Mutual Bank was established with the mission to ensure that financial investment stayed within the local area. 

Our people are the reason for The Mutual Banks growth and success. As an employer, we provide a rewarding work environment that encourages personal and professional development. We actively seek to recruit individuals who align to our Values of Integrity, Respect and Care.

There has never been a better time to join us at The Mutual Bank! We are continuing to grow and develop our team as we pursue continuous improvements with the products and services on offer to our members. 

Your career will benefit from a culture that provides work/life balance, learning and development, and community engagement opportunities.

The Role

This is an exciting opportunity to join our Member Service team in the Contact Centre at our Head Office, delivering excellent customer service to the members of The Mutual Bank over the phone.

 Some key responsibilities will include:

  • Assisting members with enquiries over the phone through our contact centre platform.
  • Accurately process member transactions and satisfy member enquiries.
  • Developing suitable solutions to meet member's banking needs.
  • Ensuring member accounts, products and services are set up accurately and in a timely and efficient manner.
  • Developing relationships with key stakeholders, internally and externally.

 

About You

You will have a passion for delivering excellent customer service whilst working in a team environment, along with the following criteria:

  • The ability to provide a personalised caring approach to every member. 
  • Genuine passion for working in a team environment. 
  • Experience following policy and procedures. 
  • Attention to detail skills ensuring transactions are accurately completed.
  • Ability to juggle competing priorities. 
  • Demonstrated computer skills in Microsoft Word and Microsoft Outlook
  • Experience in banking industry (desirable)
  • Completed Tier 2 certificate (or willing to complete)

 

Benefits of joining our team include: 

  • Flexible working arrangements.
  • Employee Corporate Wellbeing benefit of $250 per year to provide you with the opportunity to join a fitness/wellness program.
  • Making sure you are supported when life presents challenges with our Employee Assistance Program.
  • A great teamwork culture with a focus on career development and supporting the local community.
  • Being a part of an industry and organisation undergoing exciting and innovative change and progress.
  • Celebrating regular individual and team achievements throughout the year.


Workdays and hours of this position are Monday to Friday 8:45am to 5:15pm, and minimum one Saturday shift a month, 8:45am to 12:15pm.

Previous experience in a customer service role will be highly regarded.

Apply Now

Applications close 13 May 2024, however, we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. If you are excited to join our team, we encourage you to submit your application as soon as practicable.

As an employer who embraces Diversity, Equity and Inclusion, we hold a collective commitment to foster an environment where all differences are valued and respected.

For further information about us and this opportunity please see our website www.themutual.com.au or contact Heather Pithers, Retail Operations Manager on 1300 688 825.

Applicants must be willing to undergo a NSW Police Check and relevant skills assessment.

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