Positions vacant

About the Organisation

There has never been a better time to work at The Mutual Bank. We are continuing to grow and develop our team as we pursue continuous improvements with the products and services on offer to our members. 

We actively seek to recruit individuals who align with our core values of Integrity, Respect, and Care. Your career will benefit from a culture that provides work/life balance, learning and development, and community engagement opportunities.

Benefits of Joining Our Team Include:

• A great teamwork culture with a focus on career development and supporting the local community
• Being a part of an industry and organisation undergoing exciting and innovative change and growth
• Health and wellbeing initiatives including our Employee Assistance Program and Corporate Fitness reimbursements.

The Role:

As a Lending Operations Officer, you will play a key role in delivering exceptional internal and external service, assisting with all loan related tasks from loan input and verification, through to Mortgage preparation, funding and after care. We are transforming how we do things within the Team by leveraging our digital platforms and our energised team is seeking another Team Member to strengthen our numbers.

Your Responsibilities will include:

• Processing of loan applications, contracts, and associated processes
• Assist Lenders by completing post approval loan-related tasks ranging from checking loan documents to verification, right through to settlement and ongoing customer relations
• Provide instructions to our legal services team for the preparation of Mortgage documents
• Manage electronic loan settlements via PEXA
• Liaise with Mortgage Brokers, Solicitors, Valuers and other external stakeholders 
• Provide a timely response to requests from both internal and external stakeholders

About You:

You will have a high level of attention to detail and the ability to work in a team environment, along with the following criteria:

• Existing Tier 2 qualification
• Minimum 2 Years experience in the Finance Industry or similar
• Highly developed and effective communicator
• Ability to work both as part of a team and autonomously
• Well-developed computer and writing skills
• The ability to prioritise work in a fast-paced environment
• A very high level of attention to detail
• Basic to intermediate level Microsoft Office Suite skills

The following will be highly regarded but are not essential:

• Previous exposure to lending, loan processing and/or perfection of documentation  
• Intermediate to advanced Microsoft Office Suite skills

The Opportunity:

This is a full-time position primarily based at our Head Office in East Maitland. The core hours and days are Monday to Friday, 8:45am to 5:15pm with flexibility to support your needs.

This opportunity is ideal for someone looking to build upon their career in the Banking and Finance industry. 

You will be provided with both initial and ongoing training to ensure that you are well equipped to deal with the new challenges presented by this role.

Apply Now:

If you are excited to join our team, we encourage you to submit your application as soon as practicable. Applications close 25 August 2024 however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. 

If you would like to learn more about these opportunities before you apply, please contact Melanie Norman, Head of Credit and Lending Operations on 1300 688 825.
Applicants must be willing to undergo NSW Police Check.

About the organisation

Member owned in the Hunter Region since 1888, so much has changed about our organisation over the years, but our focus on helping our members have choice in the way to bank with us remains the same. This includes introducing technology that supports both contemporary and traditional banking methods, with reduced cyber and technology risk.

This is an exciting time to start your career in our Digital, Technology and Payments team as we start to execute our new digital and technology strategy for FY25, and you will get broad exposure to a large number of areas in technology allowing you to build on your IT skills in a progressive and supportive team environment.

About the role

Reporting to the Digital Workplace and Service Desk Manager, the Digital Workplace and Service Desk Graduate is responsible for supporting the management, strategy, and improvement of the bank’s digital workplace environment, as well as the efficient and effective operation of the service desk.  

This is a great opportunity for a graduate to play a key role in the Digital Workplace and Service Desk team to support the implementation of the digital workplace strategy and digital collaboration tools and applications, while ensuring timely and effective technical support to the team and wider business.

About you

The ideal candidate will demonstrate:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Good analytical and problem-solving skills
• Good communication and interpersonal skills
• Customer-focused mindset
• Knowledge of Microsoft cloud environments including Azure, SharePoint online, teams, Azure AD, and exchange online
• Exposure to or experience in digital workplace environments, service desk operations, and user support
• Awareness of digital workplace technologies, service desk best practices, and user support strategies

If you are looking to kickstart your career in a great team and company that truly values its people, you have a passion for all things digital, and you have a customer focused mindset - we want to hear from you!

How to apply

Submit your application as soon as practicable. Applications close on 16/8/2024, however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP.

Applicants will be required to participate in relevant background checks.

For further information about this opportunity please contact Rachel Clark our People and Culture Business Partner on 0472 771 896.