Keeping your money safe is our priority. Financial crime is an increasing risk and we are dedicated to continuous system and process improvement to protect our members from fraud.
To protect you, and as part of our commitment to member service excellence, we use technology and a team of internal and external fraud specialists to monitor transactions and identify risks 24 hours a day, 7 days a week.
Our internal Fraud and Member Service Teams, based here in the Hunter, may call members during business hours if any suspicious or unusual activity is detected on your account.
Our external fraud team are based in Queensland and may contact members outside of business hours - at night, on weekends or public holidays – and only if suspicious payment transaction activity is detected on an account.
This contact may be via a phone call, SMS or email.
It’s important for members to remember:
We are here to help our members and investing in enhanced protection of our members’ accounts is one more way we help you.
If members would like further information about our fraud protection service, or would like to report a fraud event or any unusual contact or account activity, please contact our Member Services Team on 1300 688 825 or visit one of our branches.
Protecting your personal and financial information is vital and we encourage all members to:
We take the protection and security of your information, transaction data and privacy seriously.