Doug and Tina just loved their first home, a townhouse in Lake Macquarie, but they had their eyes set firmly on the future.
The family, which currently includes son Oliver and their two dogs, wanted to buy a home which could grow with them as their family expanded.
With a hot property market, the journey into their new larger home in Newcastle started out “incredibly stressful”.
That is until they were introduced to the team at The Mutual Bank.
The couple found the best home loan and the best interest rate to suit them thanks to the experience of their Personal Banking Manager at their local branch, Edgeworth.
“We had shopped around a little bit, spoke to a few different lenders and some mortgage brokers,” said Tina.
“We had a pretty clear idea of what we wanted to do and The Mutual Bank by far came out the best. It was a really good experience with them they were able to get us everything we wanted.
“The Mutual Bank really helped us with this very stressful process, they were very timely with the approval of our loan, the communication was absolutely amazing.
“I couldn’t fault them and absolutely will be recommending them to our family and friends.”
What do you like most about your new home?
"It’s hard to choose just one thing that I love most about our new home, so I’ll give a top three. I love the location, the space including the backyard and how the sun sets over our back deck."
Why did you choose The Mutual Bank?
"We chose The Mutual Bank because they were so easy to deal with, our Personal Banking Manager was amazing, she was always available to answer any and all of our questions, she understood what our goal was with our situation and she made it happen.
Communication was good and the approval exceeded expectations – we had preapproval within the same week, and fast unconditional approval."
Would you recommend The Mutual Bank?
"We absolutely will be (and have been) recommending The Mutual Bank to our family and friends. Because of The Mutual Bank’s competitive rates and home loan options combined with the personalised service we received, we were able to get our dream home. We cannot thank The Mutual Bank enough."
Whether you are looking to buy your first home, upgrade, or refinance, we have a home loan that is right for you. Call us today on 1300 688 825.
The Mutual Bank has been helping Hunter people with home ownership since 1888. We have branches open six days a week at Dungog, East Maitland, Edgeworth, Maitland, Mayfield, Raymond Terrace, and Rutherford.
