You can now apply for a loan with The Mutual Bank from the comfort of your own home, with our new digital lending channel.

Applicants can securely provide loan and personal details, upload statements and verify identification on the platform – all on your phone, tablet or home computer, at any time of the day or night.

CEO Mark Williams said the new digital loan platform complements the bank’s well known personalised service and enables growth.

“Member expectations are changing, and we are using this technology as a tool to assist and enhance one of our key strengths – our personal service.

“This digital loan platform secures The Mutual Bank’s future by making our loans more accessible to a wider audience across Australia, ensuring we remain competitive and relevant in a rapidly changing environment.

“We’re proud to offer banking choice and convenience. It’s now even easier to do business with us by applying online for a loan or speaking directly with our team.”

Mark said the new system will not replace staff, rather streamline workloads allowing for more time spent with Members and increasing capacity for growth.

“We have been helping our community thrive since 1888 and have constantly evolved to meet the needs of our Members. This is an exciting next step in our evolution to support our existing Members and grow our membership-base.

“Our loan origination and loan processing teams, under Chief Member Officer Matthew Dunnill and Chief Operations Officer Felicity Laczina respectively, are the engine room at The Mutual Bank and continue to grow in numbers.

“They are thrilled with this new solution that creates efficiencies allowing them to focus on what they do best, serving our Members.

Both hailing from the Hunter, Matthew and Felicity brought extensive retail banking knowledge and experience to The Mutual Bank when they were appointed in 2022.

Matthew has more than 25 years of experience in mutual and major banks. Felicity has more than 15 years of experience in the customer-owned banking sector, including more than six years as an executive at another local financial institution.

The Mutual Bank’s digital lending channel service provider, Nimo Industries, recently won a 2024 FinTech award for Excellence in Consumer Lending.

“Collaborating with The Mutual Bank has been an absolute pleasure,” Nimo Industries Chief Executive Officer Leann Jones said. “Their dedication to their Members, commitment to excellence and focus on member satisfaction perfectly align with our values.”

Learn more about our home loans and personal loans.


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