Accessing your money

We understand how important it is to have access to your money at any time. This is why we offer a range of easy and convenient ways for you to complete transactions and access your money.

If you have a deposit or transaction account with us you will be able to take advantage of our which can be used in store, over the phone, online or at one of our ATMs. We also offer a cheque book if you need to pay large sums of money or send money in the mail.

There are more ways than ever to access your money

Apple Pay is the safer, faster way to pay in stores with your iPhone and Apple Watch. Quickly check out using the devices you carry every day.

To pay with Face ID, double-click the side button, glance at your screen, then hold iPhone near the reader. For Touch ID, hold your iPhone near the reader with your finger on Touch ID. On Apple Watch, double-click the side button and hold Apple Watch up to the reader.

Google Pay works anywhere contactless payments are accepted. Just wake up your Android phone and hold it near the reader until you see a check mark. You don’t even need to open the app.

Use Google Pay to check out even faster across your favourite apps and sites. Once you’ve added a card, you won’t need to enter your payment info again. Just choose Google Pay at checkout, confirm your purchase, and you’re all set.

Make fast simple payments with using a PayID account alais. Send funds fast through Osko when you set up PayID with your phone number, email address, or ABN (for businesses).

You can set up and manage your account PayID using the Mutual App or Internet Banking. You can also set up PayID by contacting our Member Service team over the phone or in person. Account PayID using ABN is only setup and managed by our Member Service team.

To set your PayID up using the Mutual app, simply open the Mutual App, log in, select Transfer then PayID. From here you can follow the prompts to set up your PayID for your account.

To set up and manage your account PayID using Internet Banking, log into Internet Banking, hover over My Preferences and select Manage PayID. Follow the prompts on the page to complete setting up or changing your account PayID.

 

Internet banking allows you to access your money 24/7, anywhere you have access to the internet.

To register for Internet Banking, complete our online registration form or talk to us on 1300 688 825

 

Banking on the go has never been easier, with The Mutual App. In addition to managing your accounts at The Mutual Bank, you can now  change the PIN on your Visa Debit Card, active your card, order a replacement card,  and make Osko payments.

To register for The Mutual App, complete our online registration form or talk to us on 1300 688 825.

For more information about The Mutual App click here

 

Mobile Banking allows you to access your money on the go, anywhere you have an internet connection and a compatible phone.

 

The Bank@Post network provides over 3,200 Australia Post outlets where you can do your day to day banking with your Everyday Account. To access your Everyday Account through Bank@Post, all you need is a Mutual Visa Debit Card linked to your account.

 

Pay bills quick and easy with BPAY. BPAY payments are easy to set up either through internet banking or through The Mutual App.

BPAY is available through:

  • Phone Banking
  • Internet Banking
  • The Mutual App
  • In Branch

 

Osko® allows you to receive money into your account almost instantly. It is a fast way to pay and receive payments. When you are making a payment and the payee’s financial institution is enabled to receive Osko® payments, the payment will arrive into the payee’s account within seconds. Payments can be made anytime, day or night.

Travelling overseas?

Access your money while you travel with one of the Mutual’s Visa Cards.

Use your Mutual Visa Debit and/or Credit Card to access your money anywhere, anytime – ATM’s, eftpos, over the phone and while travelling overseas.

Visa is one of the world’s largest global ATM networks, offering cash access in local currency in more than 170 countries.

Using your Mutual Visa Card overseas is easy – Tap n Go, swipe or insert and press ‘credit’ then enter your PIN. Simply look for the Visa logo.

 

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