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What now?

We will be in touch in the next business day.

If you think you've been scammed, follow these steps immediately:

1. Stop all communications with the suspected scammer.

2. Change your password in the Mutual App and change your card PIN.

3. Lock your card and check your digital wallets by:

Opening The Mutual App
Go to ‘Cards’ and select your card
Change your card status from ‘unlocked’ to ‘locked’

You can also block your card and order a replacement by calling us on 1300 688 825 (within Australia) or +61 2 4933 8044 (from overseas) 9am – 5pm Mon-Fri or 9am-12pm Saturday (AEST/AEDT).

For after-hours Visa Card support call 1800 800 521.

For Visa Global Customer Assistance see https://www.visa.com.au/travel-with-visa/travel-support.html

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