Connect to our Hunter based team in minutes during business hours.
The Mutual Bank Branches and Contact Centre will be closed for the NSW Labour Day Public Holiday on Monday 6 October 2025. Scheduled payments will be made in advance on 4 October.
What now?
We will be in touch in the next business day.
If you think you've been scammed, follow these steps immediately:
1. Stop all communications with the suspected scammer.
2. Change your password in the Mutual App and change your card PIN.
3. Lock your card and check your digital wallets by:
- Opening The Mutual App
- Go to ‘Cards’ and select your card
- Change your card status from ‘unlocked’ to ‘locked’
You can also block your card and order a replacement by calling us on 1300 688 825 (within Australia) or +61 2 4933 8044 (from overseas) 9am – 5pm Mon-Fri or 9am-12pm Saturday (AEST/AEDT).
For after-hours Visa Card support call 1800 800 521.
For Visa Global Customer Assistance see https://www.visa.com.au/travel-with-visa/travel-support.html
