Please note our branch and Contact Centre trading hours, including payment processing changes, for the Easter and Anzac Day long weekends.
Easter: Closed from 5pm on Thursday 17 April and return to normal trading hours at 9am Tuesday 22 April.
Please note any scheduled payments for the period 18-21 April will be processed in advance on Thursday 17 April.
Anzac Day: Closed from 5pm on Thursday 24 April and returning to normal trading hours on Monday 28 April.
Any scheduled payments for 25-27 April will be processed in advance on Thursday 24 April.
We thank you for your understanding.
Edgeworth Branch will be closed from 5pm on Thursday 17 April and will re-open at 9am on Monday 28 April.
If you are travelling over this period, we wish you a safe and happy journey.
We are thrilled to announce that our Business Cheque Account has been recognised by Mozo for its exceptional value and quality.
Mozo has been helping consumers make informed purchase decisions for more than a decade, evaluating thousands of products on the market, to help consumers make more informed financial decisions.
The Mozo Experts Choice Awards showcase the best products and services in the marketplace which offer exceptional value or quality for Australians.
The Mutual Bank’s Business Cheque Account has won a Mozo Award in the Small Business Exceptional Everyday Account category.
Mozo analysed 622 personal, business and Self-Managed Super Funds products from 85 providers across all categories when deciding the winners.
The Mutual Bank’s Chief Member Officer, Matthew Dunnill, said the Mozo win highlighted why The Mutual Bank’s Business Banking is one of the Hunter’s best kept secrets.
“Our Business Banking Managers have the local knowledge, depth of experience and authority to move fast to support your business growth goals,” said Matthew.
“We also offer innovative solutions and competitive products to help small business owners.
“Our Business Cheque Account is a great example of fuss-free support, offering at-call access to your funds with no monthly account-keeping fee.”
The Business Cheque Account win follows The Mutual Bank’s Budget Home Loan winning a Mozo Award three years running.
You can read more information about the Mozo Experts Choice Awards and the full list of winners here.
Keen to know more? Learn more about our award-winning Business Cheque Account and how it can benefit your business here.
In 2025, the United Nations declared a second International Year of Cooperatives to recognise the global impact of three million member-owned businesses.
The Mutual Bank’s business model, as a customer-owned bank that was established in 1888 to serve the Maitland and Hunter Valley communities, means that we form part of the 750 co-ops and mutuals serving NSW.
On Wednesday 19 March, our Chair of the Board Steve Meyn and CEO Mark Williams attended a function at NSW Parliament House to launch the International Year of Cooperatives and celebrate the contribution of co-operatives and mutuals to the NSW community and economy.
“The merits of the customer-owned banking business model remain as relevant today as they ever were,” said Mark.
“The Mutual Bank's legacy is built on the values of integrity, respect and care and the focus of our organisation is to continue to champion financial wellbeing for our Members and our regional communities.”
Mark said despite a range of challenges in its 137-year history, The Mutual Bank has consistently offered strength, security and stability to its Members and the local community. By continuously investing in local initiatives and pricing essential support to various community groups, we not only strengthen our financial services but also foster a sense of unity and resilience in region.
Amid corporate volatility, The Mutual Bank showcases stability, innovation and success, proving business can be both profitable and principled.
We have also taken part in the Business Council of Cooperatives and Mutuals Icons Campaign, sharing our story. You can read it here: https://iyc2025.bccm.coop/the-mutual-bank-helping-the-community-thrive-since-1888/
We thank all our loyal Members for their ongoing support and loyalty and as we have done over our history, The Mutual Bank will continue to evolve to meet the needs of our Members and communities.
For the third year running, The Mutual Bank’s Budget Home Loan* has won a Mozo Experts Choice Home Loan Award in the coveted Low-Cost Home Loan category.
The Mozo Experts Choice Awards have been helping consumers make informed purchase decisions for over a decade, with their extensive award selection process evaluating thousands of products.
The Mutual Bank’s CEO, Mark Williams, said the triple win for the Budget Home Loan was fantastic news for the Hunter-based bank.
“Our commitment to offering competitive products and making our Members’ mortgage journey more manageable has been recognised for the third year with a win in these awards, and that recognition highlights our dedication to helping people thrive,” he said.
“We know people are always looking for better value products and services, particularly given the cost-of-living pressures. Our Budget Home Loan has been consistently popular with home buyers looking for a no-frills home loan with a low, variable interest rate that is complemented by personalised and attentive service.”
AJ Duncanson, Data Director and Mozo Experts Choice Awards Judge said The Mozo Experts Choice Home Loan Awards for 2025 help Aussie consumers cut through the noise and identify great value options.
“The Mutual Bank’s Budget Home Loan stood out for its combination of a low interest rate and the fact it has no application fee and no monthly or annual service fee - features that can make a real difference to borrowers looking to keep costs down,” he said.
Mozo considered thousands of rate variants across 444 home loans from 97 lenders. For the Low Cost Home Loan category, the Mozo judges assessed variable rate loans for owner-occupier borrowers making principal and interest repayments, identifying these as the lowest cost for several different loan-to-value ratios.
More information about the Mozo Experts Choice Awards and the full list of winners here.
*The Mozo Experts Choice Low Cost Home Loan award was awarded to The Mutual Bank’s Budget Home Loan Special Variable Rate for owner-occupied loans with ≤80% LVR and Principal and Interest repayments. Eligibility and lending criteria, terms, conditions, fees, and charges apply and are available on application.
We are beyond excited to share the exciting news that our East Maitland Branch will undergo a major renovation in early 2025.
While the magic of the construction occurs, we will need to temporarily close the East Maitland Branch in February 2025.
The Mutual Bank’s passion for service shines through our entire business and we are committed to continuing to provide exceptional personal service in our branches.
We can’t wait to welcome Members to our contemporary, state-of-the-art premises in East Maitland which we believe will bring a fresh modern feel for you, our Members, and for our Branch Team.
According to data collected by APRA, almost 800 bank branches have closed in regional areas between June 2017 and June 2023. That number accounts for more than one third of all regional bank branches.
In contrast, The Mutual Bank recognises the importance of a physical presence for our Members which has sparked this multi-year program to refurbish our branch network.
East Maitland is the first branch we will redevelop in our Branch of the Future program with the aim to provide a modern and functional environment that our Members enjoy visiting and our teams enjoy working in.
You are invited to look at the designs now on display in our East Maitland Branch.
As a customer-owned bank, our profits go back into supporting our community and into providing better products and services for our Members. Our goal is to give you the best banking experience possible. We believe in offering our Members a choice. Some of our Members choose to deal with us in person, while an increasing number of Members may choose to self-service online. We successfully implemented a Digital Loan Origination Platform in 2024 as part of this choice offering.
The construction works are expected to take up to 12 weeks and during this time we will establish a temporary branch at our Head Office in Green Hills, right next to the Stockland Shopping Centre. You can also visit our friendly teams at Raymond Terrace, Maitland, Rutherford, Dungog, Mayfield and Edgeworth.
The ATM at the East Maitland Branch will still be operational during the construction works, but there may be times when the service is interrupted.
We thank our Members for their patience and continued support during the construction period and apologise for the inconvenience.
We can’t wait to welcome you into your fresh new branch!
You can now apply for a loan with The Mutual Bank from the comfort of your own home, with our new digital lending channel.
Applicants can securely provide loan and personal details, upload statements and verify identification on the platform – all on your phone, tablet or home computer, at any time of the day or night.
CEO Mark Williams said the new digital loan platform complements the bank’s well known personalised service and enables growth.
“Member expectations are changing, and we are using this technology as a tool to assist and enhance one of our key strengths – our personal service.
“This digital loan platform secures The Mutual Bank’s future by making our loans more accessible to a wider audience across Australia, ensuring we remain competitive and relevant in a rapidly changing environment.
“We’re proud to offer banking choice and convenience. It’s now even easier to do business with us by applying online for a loan or speaking directly with our team.”
Mark said the new system will not replace staff, rather streamline workloads allowing for more time spent with Members and increasing capacity for growth.
“We have been helping our community thrive since 1888 and have constantly evolved to meet the needs of our Members. This is an exciting next step in our evolution to support our existing Members and grow our membership-base.
“Our loan origination and loan processing teams, under Chief Member Officer Matthew Dunnill and Chief Operations Officer Felicity Laczina respectively, are the engine room at The Mutual Bank and continue to grow in numbers.
“They are thrilled with this new solution that creates efficiencies allowing them to focus on what they do best, serving our Members.
Both hailing from the Hunter, Matthew and Felicity brought extensive retail banking knowledge and experience to The Mutual Bank when they were appointed in 2022.
Matthew has more than 25 years of experience in mutual and major banks. Felicity has more than 15 years of experience in the customer-owned banking sector, including more than six years as an executive at another local financial institution.
The Mutual Bank’s digital lending channel service provider, Nimo Industries, recently won a 2024 FinTech award for Excellence in Consumer Lending.
“Collaborating with The Mutual Bank has been an absolute pleasure,” Nimo Industries Chief Executive Officer Leann Jones said. “Their dedication to their Members, commitment to excellence and focus on member satisfaction perfectly align with our values.”
Learn more about our home loans and personal loans.
