After careful consideration, we have made the difficult decision to close our Edgeworth Branch (including the ATM) on 30 September 2025, which will be the last day of trading.
This decision was not made lightly given that we remain firmly committed to providing a physical branch network for our Members.
Why is the branch closing?
The Mutual Bank must ensure that our Members’ funds are used prudently and invested where the greatest value can be provided to our Members. Given the Edgeworth Branch has only seen 20 Members visit in the past six months, it is no longer viable to continue its operations. We intend to redeploy these funds into our physical branch network, including refurbishment of existing branches and assessing future locations for new branches and also continuing the uplift of our digital and virtual capabilities.
What will happen to the current staff?
We are pleased to inform you that no staff will lose their jobs because of this closure. All staff members will be redeployed to our other branches within the network, ensuring that their expertise and dedication continue to benefit our Members.
What about the Members who used the Edgeworth Branch?
We are committed to keeping our Members informed throughout this transition. Members who frequently use the Edgeworth Branch have been contacted personally.
Members are welcome to visit our Mayfield Branch and can check our website for the locations of other branches. We are keen to maintain our physical presence and are actively looking into opening another branch in the Hunter Region to better serve our Members.
We understand that this closure may cause inconvenience to some Members, and we sincerely apologise for any disruption this may cause.
We appreciate your understanding and continued support as we strive to provide the best possible service to our Members.
What is the future of The Mutual Bank’s branch network?
As a customer-owned bank, branches are an important part of our service delivery and our strategic approach of providing Members with a choice of channels to do their banking.
We are actively looking for better positioned locations in the Hunter to best serve our Member base.
The Mutual Bank is investing in our branch network with a refurbishment plan and have just completed our East Maitland Branch renovations.
