Scheduled payments for 25 and 27 December 2025 will be processed in advance on Wednesday 24 December 2025.
Scheduled payments for Thursday 1 January 2026, will be processed in advance on Wednesday 31 December 2025.
Protect the items in your home with Contents Insurance
Get cover for items in your home, even if you accidentally leave a window or door unlocked.
Additionally, you can add a portable contents option to cover items like laptops or jewellery that might get lost or stolen when you're out and about.
For premium contents cover, choose Contents Plus when you're getting a quote.
Theft & vandalism: Cover for stolen items and damage to your items from robbery and vandalism, including stolen keys.
Flood, storm & storm surge: Cover for damage to your home caused by flood, rainwater run-off, storm surge and tsunami.1
Fire: Cover for loss and damage to your home and items caused by fire (including bushfire).
Temporary accommodation: If your home can't be lived in after a covered event, CGU pays for temporary accommodation.2
No excess for food spoilage: If your fridge stops working after a covered event, CGU will pay for spoiled food and prescription medicine3
Accidental Damage: Add cover for damage to your items for unintentional mishaps in your home.4
Valuable Contents: Increase your cover for items in your home like art, jewellery and collectables.
Motor Burnout: Add cover for electric motor burnout5 in appliances (like washing machines), including parts and labour.
Portable Contents: Choose to cover items like glasses, jewellery, laptops and mobile phones when you take them outside your home.
Choose Contents Pus when you're getting a quote. Contents Plus gives you:
- 2 years' temporary accommodation if you can't live in your home, instead of 12 months with Building Insurance Standard.
- Plus, motor burnout and accidental damage automatically included
- Plus, higher limits on some inclusions, like food spoilage and landscaping.
This table compares the cover CGU provide under the types of insurance and levels of cover they offer. The amount and extent of cover, including additional benefits and optional benefits, may also vary depending on the cover selected. For detailed terms, conditions, limitations, and exclusions, please read the Product Disclosure Statement.
Cover |
Building Plus |
Contents Plus |
Building Standard |
Contents Standard |
Cover for loss or damage to Your Home and Contents |
||||
| Accidental breakage of glass | y | y | y | y |
| Animal damage | y | y | y | y |
| Deliberate or intentional act | y | y | y | y |
| Earthquake | y | y | y | y |
| Escape of water or liquid | y | y | y | y |
| Explosion | y | y | y | y |
| Fire | y | y | y | y |
| Flood or Rainwater Run-off | y | y | y | y |
| Impact | y | y | y | y |
| Lightning | y | y | y | y |
| Riot or civil commotion | y | y | y | y |
| Storm | y | y | y | y |
| Storm Surge or tsunami | y | y | y | y |
| Theft or attempted theft | y | y | y | y |
| Accidental damage – at Your Home Optional | y | y | Optional | Optional |
| Electrical motor burnout Optional | y | y | Optional | Optional |
| Cover for liability | y | y | y | y |
Additional benefits |
||||
| Accidental damage for Contents in transit to new home | x | y | x | y |
| Buying a new home | y | x | y | x |
| Contents away from Your Home | x | y | x | y |
| Contents in storage | x | y | x | y |
| Contents in the open air | x | y | x | y |
| Contents in transit | x | y | x | y |
| Food spoilage | x | y | x | y |
| Funeral expenses | y | y | y | y |
| Identity theft | x | y | x | y |
| Landscaping | y | x | y | x |
| Locating the cause of damage | y | x | y | x |
| Meeting building regulations | y | x | y | x |
| Mortgage discharge costs | y | x | y | x |
| Moving to a new home | x | y | x | y |
| Owner fixtures – Strata scheme | x | y | x | y |
| Professional and rebuilding fees | y | x | y | x |
| Removal of debris | y | y | y | y |
| Replacement of keys and locks | y | y | y | y |
| Safety net | y | x | x | x |
| Storage costs | x | y | x | y |
| Students living away from Home | x | y | x | y |
| Temporary accommodation | y | y | y | y |
| Visitors’ belongings | x | y | x | y |
Optional benefits |
||||
| Accidental damage – at Your Home | Automatically Included | Automatically Included | Optional | Optional |
| Electrical motor burnout | Automatically Included | Automatically Included | Optional | Optional |
| Portable Contents – away from Your Home Optional Optional | x | Optional | x | Optional |
| Valuable Contents – inside Your Home | x | Optional | x | Optional |
What CGU can offer you
Claims Guarantee
CGU offers a lifetime guarantee on the workmanship of all authorised repairs to your home or car, valid for as long as you own the car.
Contacting CGU Claims
Our partner CGU is here for you anytime, any day. Call CGU's claims team 24 hours a day, 7 days a week on 13 24 80 to make a claim.
For more information on the claims process, visit CGU's claims website.
Payment Options
Choose your cover and pay fortnightly, monthly or quarterly at no extra cost.
Accidental damage cover protects you when unexpected mishaps occur around your home. For instance, it would cover you if your child accidentally knocked over the TV and broke the screen. Whether your contents are covered depends on your policy. Accidental damage cover can be added as an optional benefit to your Contents Standard policy. If you upgrade to Contents Plus, it’s automatically included.
General contents held in storage can be covered under Home Insurance policy if you inform CGU before moving your items into storage and if CGU's acceptance criteria are met. Refer to the Product Disclosure Statement for information on items not covered while in storage. Please note that Valuable Contents are not covered while in storage.
The changes you can make to your policies using your online account depend on the specific policies you hold.
For example, if you have a Comprehensive Car Insurance policy, you can:
- Add/edit the car's VIN
- Add/remove a windscreen option
- Add/remove a hire car
- Add/remove drivers
- Add/remove the car's credit provider
- Amend your excess
- Amend your sum insured
- Change and view your risk address
- Change kilometres driven/garaging
- Change the address where the car is kept
- Change your car's number plate details
- Switch from agreed value to market value
For more information about what changes you can make to your policy, please contact CGU on 13 24 81.
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