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To meet security and privacy obligations, our team is unable to change or provide specific member or account information via email. To maintain the security and privacy of your information, please do not include any confidential or account specific information in your query.

Further Information

For further information on the products and services above visit our Terms and Conditions on our website.

Please take the time to read our Financial Services Guide and Credit Guide available on The Mutual Bank website. The Financial Services Guide introduces our retail customers to The Mutual Bank and sets out basic information about us, including our remuneration arrangements and relationships with product issuers. The Credit Guide provides you with an understanding of what to expect from us when we provide credit to you, and includes information about some of our obligations under the National Consumer Credit Protection Act 2009.

Privacy and Consent

The Mutual Bank's Privacy Policy provides information about how we handle your personal information. It sets out how you can ask for access to personal information we hold about you and seek correction of that information. It also explains how you can complain about a breach of the Privacy Act or the Credit Reporting Privacy Code, and how we will deal with your complaint.