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To meet security and privacy obligations, our team is unable to change or provide specific member or account information via email. To maintain the security and privacy of your information, please do not include any confidential or account specific information in your query.

Financial Services Guide

Please take the time to read our Financial Services Guide and Credit Guide available on The Mutual Bank website. The Financial Services Guide introduces our retail customers to The Mutual Bank and sets out basic information about us, including our remuneration arrangements and relationships with product issuers. The Credit Guide provides you with an understanding of what to expect from us when we provide credit to you, and includes information about some of our obligations under the National Consumer Credit Protection Act 2009.

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The Mutual Bank collects, uses and discloses your personal information to respond to your enquiry and provide our products and services. If you do not provide the requested information, we may be unable to respond to your enquiry. Our Privacy Notice explains how we handle your personal information, including how we collect, use and disclose your information, who we may share it with, and how you can access and correct your information or make a complaint.

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Information is current as at date of appearance and is subject to change. We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time, and we cannot guarantee that this website is free from any errors, inaccuracies or omissions. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139.

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We acknowledge the Traditional Owners of the lands on which we operate and pay our respects to Elders past and present, and to emerging community leaders. We also acknowledge the important role Aboriginal and Torres Strait Islander peoples continue to play within the communities in which The Mutual Bank operates and where our team members reside.