Protect Yourself From Card Fraud - The Mutual Bank | Here To Help

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Everyday Banking
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  Enjoy no transaction fees on all of The Mutual Bank’s Everyday Banking accounts.
  
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  Educate children on the importance of saving with a Mighty Mutual youth account
  
  Retirement
  Flexible at call account, with a competitive interest rate.
  
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  Pay less interest over time, reducing time it takes to pay off your loan with a 100% Offset Account.
  
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  Flexibility of an at call account while reducing the interest on your home loan.
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  Owner Occupied Standard Variable Home Loan
  Featuring a 100% Offset Account to help reduce loan interest over time.
  
  Owner Occupied Budget Home Loan
  Our Budget Home Loan features a low ongoing variable interest rate.
  
  Owner Occupied Mutual Home Loan
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  Features a low ongoing variable interest rate.
  
  Investment Mutual Home Loan
  A quality investment home loan with low ongoing variable interest rate and flexible features.
  
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  Featuring best value inclusions and discounts.
  
  Investment Standard Variable Home Loan
  Featuring a 100% Offset Account to help reduce loan interest over time.
Business Banking
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  Farm Management Deposit
  Investments for primary producers.
  
  Term Deposit
  A simple and secure way to grow your savings.
  
  Sovereign Term Deposit
  Secure your savings with a guaranteed rate, for a term that suits you.
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  Discover all the ways you can access your money.
  
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  Keep track of your finances from anywhere, anytime with easy access for your banking needs.
  
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  Mobile payments are now available at The Mutual Bank.
  
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  Convenient access to your money while you travel.
  
  Bank@Post
  Do your day to day banking on your Everyday Account Australia wide with Bank@Post.
  
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  Send or receive funds from overseas with The Mutual Bank’s international banking services.
  
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  Welcome to easy, fast and secure payments with Apple Pay.
  
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  Easily add your Mutual Visa Card to Google Pay.
  
  PayID
  Set up your PayID for easy payments fast
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  The Mutual Bank offers a range of handy calculators for you to better manage your finances.
  
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  Find out how much your monthly home loan repayments could be and the estimated total interest that may become payable on your home loan.
  
  Introductory Loan
  The Introductory Loan Calculator enables you to calculate your repayments at a standard interest rate and at an initial ‘introductory’ or discounted interest rate.
  
  Borrowing Power
  The Borrowing Power Calculator enables you to calculate how much you can expect to borrow based on your current salary and existing financial commitments.
  
  Extra Repayments
  See the effect of making regular extra payments on your loan.
  
  Loan Comparison
  Compare two loans and work out which one is best for you.
  
  Lump Sum Repayment
  See the effect of making a one off lump sum payment to your loan.
  
  Stamp Duty
  Calculate the Stamp Duty incurred and First Home Buyers bonuses in any state or territory within Australia.
  
  Split Loan
  Calculate the effect of splitting your loan into fixed and variable components.
  
  Personal Loan
  Calculate the repayments on a personal loan.
  
  Car Loan
  Use this calculator to see if you can afford to buy that car.
  
  Savings Plan
  Determine how a savings plan will boost your account balance over a selected period of time.
  
  Budget Planner
  Calculate your surplus income by reviewing your income and expenses.
  
  Term Deposit
  See the growing potential of your savings.
  
  Income Tax
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  Credit Card Limit Reduce or Close
  
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  Financial Reports
  View the highlights of The Mutual Bank's most recent annual report.
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  Financial hardship can happen to anyone. If it happens to you know that you are not alone, we’re here to help you.
  
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  Open Banking and Consumer Data Right
  What is it? And what does it mean for you?
  
  Visa Dispute
  Steps to resolve a Visa Dispute.
  
  Important Documents
  View our Product Disclosure Statement Part 1 & Part 2, Financial Services Guide, Credit Guide & Credit Card Conditions of Use here.
  
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  Deceased Estates
  Here when you need it most
  
  Target Market Determinations
  Written TMD documents for financial products
  
  Complaints Policy
- Your Security
  Lost or Stolen Cards
  If you’ve lost your card or it was stolen, you can immediately block it and request a replacement.
  
  Fraud Prevention
  How to protect yourself from identity theft.
  
  Internet Banking Fraud
  Tips that will help protect you against Internet Banking fraud
  
  Card Fraud
  Tips to protect yourself from card fraud.
  
  Verified by VISA
  Verified by Visa is a free service that protects you when you use your Mutual Visa Card to purchase online from participating stores
  
  Financial Claims Scheme
  Financial Claims Scheme (FCS) which enables account holders quick access to deposits that are protected under the FCS.
  
  Security Tokens
  Security Tokens are free for members and ensure your Internet Banking experience is as secure as possible.
  
  Anti-Money Laundering
  Financial Institutions in Australia are governed by the Anti-Money Laundering and Counter-Terrorism Financing Act which came into force in 2006.
  
  External Transfer Daily Limit
  How to increase your Internet Banking external transfer daily limit
  
  Secure Messages
  Securely message us within internet banking.
- Careers
  What we offer you
  Our people are the reason for The Mutual Banks growth and success.
  
  Health & wellbeing
  The Mutual Bank promotes workplace safety and personal wellbeing.
  
  Growth & learning
  The Mutual Bank is committed to training and development, to deliver best-practice service to our members.
  
  Positions vacant
  If your values align with The Mutual Bank and you would like to apply for a position we would like to hear from you.

There are many different forms of card fraud. You should treat your cards as if they were cash and remember they are the keys to your account.

Here are some tips to follow to help keep your banking with us safe and secure.

Tips to protect yourself from card fraud

When you first receive your new card, sign it immediately.
If the card is a replacement, cut up your old card.
Safeguard your card and PIN at all times, and never carry your card and PIN together.
Always cover your PIN when using ATM and Eftpos machines.
If you believe an ATM has been tampered with, do not use it.
Ensure that the ATM transaction has been completed before walking away.
Advise The Mutual Bank of up-to-date phone numbers, including home, mobile and work. This will aid in staff being able to contact you when verifying transactions on your account.
Be aware of anyone acting suspiciously near an ATM.
Be alert for anyone trying to observe you entering your PIN.
Always keep your card in sight during a transaction.
When shopping online, only deal with reputable companies, and check for the padlock symbol and https:// address
If you are going overseas, advise The Mutual Bank staff prior to leaving so that we can monitor any overseas transactions.
If your card is lost or stolen, call us on 1300 688 825, or lock your card via The Mutual App.
Choose a PIN that is easy to remember, but hard to guess don't use obvious combinations such as your birthday or your name.
Do not share your PIN with anyone else including family and friends.
Remember to take your receipt with you as a transaction record.

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product. Interest rates, fees, and charges may change without notice.

Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit licence 238139