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Corporate Social Responsibility

We have an obligation to our members and the wider community to operate in a socially responsible manner.

The Mutual Bank understands that we have an obligation to our members and the wider community to operate in a socially responsible manner.

We believe that corporate social responsibility is best achieved by embedding our core values and ethics into our policies, procedures and practices so that they deliver benefits to our members, people, community and environment and result in responsible and ethical business conduct.

We commit to the ongoing continued improvement of business policies, practices and strategies that impact and/or result in productive and positive outcomes in each of the following key areas:

Our members
Our people
Our community
Our environment
Our business operations

Our members

The Mutual Bank has adopted a Corporate Code of Conduct and the Customer Owned Banking Code of Practice which provide details on how we will deliver on our pledge to always put members first.

Our people

Our policies and procedures with respect to staff abide by labour and work health and safety laws.
The Mutual Bank is committed to equal employment opportunity recruitment practices that are fair and equitable.
The Mutual Bank provides benefits for our staff, which include sponsored support for staff requiring counselling, negotiated pricing from third party providers, work life balance initiatives and training and development programs.

Our community

The Mutual Bank currently sponsors and partners with many community and not for profit organisations. Additionally, The Mutual Bank provides time and resources to support staff fund raising activities.
The Mutual Bank’s staff are involved in a number of community fund raising ventures and volunteering opportunities.

Our environment

The Mutual Bank has implemented a program of continuous improvement to ensure our resources are used efficiently and environmental impact is reduced.
The Mutual Bank recycles paper, photocopy toner cartridges and office waste.
The Mutual Bank reduces energy consumption and paper wastage through:
- Promoting the optimal use of electronic communication and data management;
- Programming our computer systems to power down when not in use.
- Capping the maximum engine capacity (displacement) of corporate vehicles to 1800cc.
Investigating the potential and viability of using renewable or sustainable energy sources at least party in future and incorporating this into our Strategic Plan.
When it is necessary to replace or purchase energy consuming items, to consider the energy efficiency of those items.
Where practical, when renovating branches, to incorporate energy efficiency into the design.

Our business operations

As an Authorised Deposit-taking Institution, The Mutual Bank is required to comply with the Australian Prudential Regulation Authority’s Corporate Governance and other requirements.
The Mutual Bank has adopted a Whistleblower Policy and is a member of an external dispute resolution scheme.
The Mutual Bank has in place published policies that are incorporated into staff and management training, which provide guidance in responsible decision making and privacy.

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Any advice or information on this site does not take into account your personal objectives, financial situation, or needs and you should consider whether it is appropriate for you. Please review our Product Disclosure Statement, Target Market Determinations, Terms and Conditions, Financial Services Guide, and Credit Guide before deciding to acquire a product.

Eligibility and lending criteria, conditions, fees, and charges apply to all loans. Interest rates, fees, and charges may change without notice. Information is current as at date of appearance and is subject to change. We use reasonable efforts to provide accurate and up to date information. However, mistakes may still occur from time to time, and we cannot guarantee that this website is free from any errors, inaccuracies or omissions. Maitland Mutual Limited trading as The Mutual Bank ABN 94 087 651 983 AFSL/Australian credit license 238139.

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