We are beyond excited to share the exciting news that our East Maitland Branch will undergo a major renovation in early 2025.
While the magic of the construction occurs, we will need to temporarily close the East Maitland Branch in February 2025.
The Mutual Bank’s passion for service shines through our entire business and we are committed to continuing to provide exceptional personal service in our branches.
We can’t wait to welcome Members to our contemporary, state-of-the-art premises in East Maitland which we believe will bring a fresh modern feel for you, our Members, and for our Branch Team.
According to data collected by APRA, almost 800 bank branches have closed in regional areas between June 2017 and June 2023. That number accounts for more than one third of all regional bank branches.
In contrast, The Mutual Bank recognises the importance of a physical presence for our Members which has sparked this multi-year program to refurbish our branch network.
East Maitland is the first branch we will redevelop in our Branch of the Future program with the aim to provide a modern and functional environment that our Members enjoy visiting and our teams enjoy working in.
You are invited to look at the designs now on display in our East Maitland Branch.
As a customer-owned bank, our profits go back into supporting our community and into providing better products and services for our Members. Our goal is to give you the best banking experience possible. We believe in offering our Members a choice. Some of our Members choose to deal with us in person, while an increasing number of Members may choose to self-service online. We successfully implemented a Digital Loan Origination Platform in 2024 as part of this choice offering.
The construction works are expected to take up to 12 weeks and during this time we will establish a temporary branch at our Head Office in Green Hills, right next to the Stockland Shopping Centre. You can also visit our friendly teams at Raymond Terrace, Maitland, Rutherford, Dungog, Mayfield and Edgeworth.
The ATM at the East Maitland Branch will still be operational during the construction works, but there may be times when the service is interrupted.
We thank our Members for their patience and continued support during the construction period and apologise for the inconvenience.
We can’t wait to welcome you into your fresh new branch!
