We advise members who are affected by the Medibank cyber incident to be aware of any suspicious texts or emails.
We recommended that affected members keep up to date on the issue by visiting the Medibank website www.medibank.com.au for updates and support. This page contains the latest announcements and details about the support package for Medibank customers regarding the incident.
We request members to be vigilant and report any unusual activity or transactions on their accounts to The Mutual Bank’s Member Services Team on 1300 688 825.
Also, we remind members if you have concerns about identity theft you can access the specialist identity protection advice and resources from IDCARE on 1800 595 160 or visit website www.idcare.org.
The Australian Government’s Scamwatch website www.scamwatch.gov.au remains the best source of information for advice on how to protect yourself from fraud and scams.
As always, our Member Service Team is here to help – call us on 1800 688 825.
