Positions vacant

• Are you experienced in Customer Service and looking to transition to banking.
• Or do you have banking experience and are looking for a change?
• Join our community focused, locally based organisation.

About us

Our Branch Teams represent The Mutual Bank by offering in-person service to the communities we serve. Being a customer-owned mutual bank, our branch teams embody our core values of integrity, respect, and care.

As a Member Service Officer, you will deliver exceptional customer service to both members and internal customers of The Mutual Bank. You'll manage transactions and support customers with their day-to-day banking needs. Our unique approach involves building lasting and authentic relationships with our customers.

About you

To be considered, we are looking for:

• Experience in face-to-face customer service and banking is highly valued, retail or hospitality backgrounds will also be considered.
• High volume cash handling skills, with the ability to complete end of day balancing.
• Ability to learn products and services and confidently recommend them based on customer needs.
• Experience of working in line with policies and procedures.
• Good computer skills and able to navigate systems with ease.
• You thrive in a dynamic team setting but are self-driven and enjoy a fast paced and changing environment.

This is a full-time opportunity; workdays and hours are Monday to Friday 8:45am to 5:15pm, and minimum one Saturday shift a month, 8:45am to 12:15pm located at our East Maitland Branch.

What’s in it for you?

The Mutual Bank offers flexible leave days in addition to annual leave and the option to purchase leave.

Dedicated learning and development opportunities to ensure you reach your full career potential.

We reward outstanding performance with a generous recognition program for those who exceed expectations.

We prioritise the health and well-being of our people by providing reimbursement for your chosen wellness activities, free counselling sessions, annual flu vaccines, and various well-being programs throughout the year.

As a community focused organisation, you will have access to two days of volunteer leave to support a community organisation of your choice.

How to apply

To apply we encourage you to submit your application as soon as practicable. Applications close on 25 November 2024 however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP.

Applicants will be required to participate in relevant background checks.

For more information, feel free to contact Kate Hall, People and Culture Coordinator on 0484 369 774.

About us

The Mutual Bank is positioned in one of the fastest-growing local government areas and we are seeking a Head of Internal Audit to join our dynamic Executive team. With our trusted brand, we are making significant investments in our business and people, ensuring that our members remain at the heart of every decision we make.

About the role

Are you ready to be part of an organisation that is committed to growth, innovation, and excellence? 

As part of The Mutual Banks commitment to robust risk management and compliance, our Head of Internal Audit, alongside the Audit Committee, develops an annual Internal Audit Plan ensuring that all components comply with regulatory requirements, including APRA’s Prudential Standards. This plan provides coverage of regulatory requirements, key risks, and supports our strategic objectives.

The Head of Internal Audit is crucial in our three lines of defence risk governance model. You'll offer independent, risk-based assurance, advice, and insights to management and the Board on the bank's activities. Additionally, you will oversee the entire audit cycle to evaluate risk management, operational effectiveness, financial reliability, and regulatory compliance.

About you

• Degree in Business, Accounting, Finance, Audit, Risk Management, or a related discipline, or substantial contemporary experience in a relevant field, complemented by extensive professional-specific training/education.
• Well developed knowledge of contemporary internal audit methodologies, including Global Internal Audit Standards.
• Proven experience in internal audit with the ability to develop and manage audit programs within the financial services industry.
• Demonstrated capability to provide high-quality services to internal and external stakeholders, driving continuous improvement in systems and processes.
• Highly developed written and verbal communication skills, including writing and presenting succinct and articulate internal audit reports to Executive Teams, Audit Committees and Boards
• Ability to build strong collaborative working relationships and influence at the leadership level across the business. 
• Strong project management skills with the capacity to manage competing priorities and meet strict deadlines.
• Extensive knowledge of relevant legislation, regulations, and APRA Prudential Standards.
• Highly developed negotiation, problem-solving, and conflict resolution skills.
• Demonstrated integrity and a high standard of professional ethics.
• Ability to manage sensitive matters, maintain confidentiality, and exercise discretion.

How to apply

If this opportunity sounds interesting, we encourage you to submit your application as soon as practicable. Applications close on 5 December 2024, however we will be assessing candidates progressively to schedule interviews for preferred candidates ASAP. 

Applicants must be willing to undergo relevant background checks.

For further information about this opportunity please contact Sarah Hodge, People and Culture Manager on 0458 959 996.

About us

Member-owned in the Hunter Region since 1888, so much has changed about our organisation over the years, but our focus on helping our Members have choice in the way they bank with us remains the same.

It’s an exciting time to join the Digital, Technology, and Payments team. Our dedicated and agile team has expanded over the past year to support the transformation of our technology, security, digital and data capability to provide innovative, data-driven, secure solutions for our Members. 

About the role

The IT Governance Lead is vital in managing and coordinating line one audit, risk, compliance, and governance activities for the Digital, Technology, and Payments Division, to ensure our operations align with industry standards and regulatory requirements and support the delivery of our new strategy.

Reporting to the Chief Digital and Technology Officer, the IT Governance Lead will develop and maintain the Bank’s IT governance framework, embed and mature our enterprise architecture capability and ITIL-based change, incident, and problem management processes, chair our Change and Architecture Advisory Board, facilitate risk and compliance engagements, oversee controls testing, manage third-party security risk, lead key initiatives and projects, and run agile ceremonies. You will also be responsible for facilitating and creating detailed divisional reporting for senior management and Board, championing IT across the business, and supporting continuous improvement within the division.

About you

To be successful in this role you will have:

• A minimum 3 years’ experience in a similar role in Banking and/or Financial Services.
• Tertiary qualifications in a relevant field such as IT or finance.
• The ability to review, analyse, prioritise, and escalate issues as necessary.
• Excellent communication skills (both verbal and written) with experience in writing reports and presenting to stakeholders.
• High-level interpersonal, organisational and time management skills.
• Well-developed problem-solving, with the ability to influence and negotiate.
• Exposure to agile principles, methodologies, and tools.

How to Apply: If you are passionate about IT governance and meet the essential criteria, we would love to hear from you. Submit your application as soon as practicable. Applications close on 18 December 2024, however we will be assessing candidates progressively to schedule interviews for preferred candidates. For more information contact Kate Hall, People & Culture Coordinator on 0484 369 774 or email pc@themutual.com.au