Positions vacant

About us

Member owned in the Hunter Region since 1888, so much has changed about our organisation over the years, but our focus on helping our members achieve their home lending goals remains the same. The Mutual Bank is committed to achieving our vision to be the bank of choice in the Hunter, with a healthy growth strategy in place, we are on track to achieve this vision.

About the role

Based at our Raymond Terrace Branch, with flexibility to work from other Branch locations, this position will be reporting to the Head of Retail Lending. Our Lending Managers develop ongoing meaningful relationships with our members by providing expert guidance and tailored solutions to meet home loan needs and offering products and services such as general insurance and transactional banking. As a home lending expert, you will provide guidance and assistance to branch teams to foster referral generation.

To generate new business, drive sales growth and grow your networks, our Lending Managers represent The Mutual Bank at industry functions, networking and community events, helping you to acquire new leads and grow our member base.   

About you

The ideal candidate will demonstrate:

• Minimum two years in retail lending with extensive experience in the banking and finance industry and Tier 2 Accreditation.
• Ability to drive member growth and retention through relationship management and proactive business development.
• Ability to achieve results including the cross selling of products and services to meet customer needs.
• Demonstrated time management, effectively prioritising tasks to meet home loan deadlines.
• Excellent communication (both written and verbal) with strong interpersonal skills and effective stakeholder management.
• High attention to detail with the ability to develop accurate reports and home loan submissions.
• Experience in coaching and mentoring Team Members in home loan products.

If you are passionate about making a difference in the financial well-being of our members and have the skills and experience we are looking for, we encourage you to apply.

How to apply

Submit your application as soon as practicable. We will be assessing candidates progressively to schedule interviews for preferred candidates ASAP.

Applicants will be required to participate in relevant background checks.

For further information about this opportunity please contact Heidi Brimble, People and Culture Business Partner on 0458 959 996.

Why Join Us?

The Mutual Bank has been proudly member-owned in the Hunter Region since 1888, with a reputation for exceptional service and community support.

• Make a Local Impact: Contribute to the financial well-being of families, businesses, and communities across the Hunter Region.
• Supportive Culture: Be part of a values-driven team that prioritises collaboration, integrity, and excellence.
• Professional Growth: Enhance your career with an organisation that invests in its people and supports ongoing development.
• Work-Life Balance: Enjoy flexible working arrangements, including hybrid options and adaptable work hours.
• Wellbeing Focus: Access initiatives including an Employee Assistance Programme, corporate fitness reimbursements, and a commitment to a healthy workplace.

About the Role

We are seeking a dedicated Lending Operations Manager to lead our Lending Operations team. Reporting to the Head of Credit and Lending Operations, you will oversee end-to-end lending operations, ensuring compliance, efficiency, and exceptional member service.

Key Responsibilities:

• Supervise, coach, and inspire the Lending Operations team to achieve goals, balancing workloads and fostering a culture of collaboration and excellence.
• Drive the day-to-day operations of the lending operations function, managing loan funding, settlements and all loan maintenance.
• Act as a subject matter expert in legislation and regulatory requirements, ensuring adherence to policies and coaching the team on compliance best practices.
• Lead initiatives to enhance operational efficiency and improve lending processes, leveraging change management and innovation.
• Build and maintain strong relationships with third-party suppliers, key stakeholders, and internal teams to achieve operational goals.

About You

The ideal candidate will bring:

• Over 5 years in a lending leadership role, with expertise in lending operations.
• Strong analytical capabilities, process development experience, and the ability to lead and inspire a team.
• Contemporary understanding of ADI legislative and regulatory requirements.
• Excellent communication and relationship-building skills across all levels of an organisation.
• Tier 2 Accreditation and Certificate IV in Credit Management (desirable) or tertiary qualifications in Business or a related field.

How to Apply

Submit your application as soon as possible. Applications close on 28 February 2025, but candidates will be assessed progressively, with interviews scheduled for shortlisted applicants.

For further information about this opportunity, contact Kate Hall on 0484 369 774.

Note: Applicants will be required to participate in relevant background checks.